Account support

Have you heard from ReceFin?

We’re here to help you understand your account and work toward a resolution.

Start with what you need.

Ask a question, explain your circumstances or raise a concern. Contacting us does not mean you accept that a debt is owed.

Understand an account

Ask what an account relates to or request more information before discussing next steps.

Ask about an account ↗

Something doesn’t look right?

Tell us if the amount, account details or person contacted appear incorrect. Explain what you would like reviewed.

Raise an account query ↗

Having difficulty with payment?

Let us know about your circumstances or ask to discuss a possible arrangement. Any arrangement is subject to assessment and creditor approval.

Discuss your circumstances ↗

Raise a concern

If you are unhappy with a communication or how a matter has been handled, tell us what happened and how you would like us to respond.

Raise a concern ↗

Support questions

More information.
Less uncertainty.

ReceFin is preparing to launch. Regulated services are not yet available.

Can I pay through this website?

No. This website does not accept payments or provide a payment portal. If you have questions about a payment request, contact us to clarify it before taking action.

Can someone contact you on my behalf?

You can tell us that you would like to nominate a representative. We will explain what information or authorisation is needed before discussing account details with them.

What happens when I use the enquiry form?

The form prepares a draft in your email app. You review and send it yourself. It does not automatically send a message or upload your details.

How do I make a complaint?

Email support@recefin.com.au with “Complaint” in the subject, or select the complaint option on our enquiry form. Read the proposed complaints process.