Receivables management and recovery
ReceFin provides accounts receivable management, overdue account collection and commercial debt recovery for businesses. Before accepting a matter, we assess the account, our authority to act and the requirements that apply to the proposed work.
Our service standards
- Communicate respectfully and proportionately, with regard to the circumstances.
- Verify account information and authority before taking action.
- Record disputes and review relevant information before determining any further steps.
- Consider hardship or vulnerability and refer matters appropriately.
- Handle personal information carefully and limit unnecessary disclosure.
These principles guide our approach to account management and communication.
Raise a concern or complaint
Email hello@recefin.com with “Complaint” in the subject. Explain what happened, when it happened, how you would like us to respond and your preferred contact method. Include a reference if you have one, but avoid sensitive identity or financial documents in your first email.
Our process is to acknowledge the concern, review the available information, seek clarification where needed and explain our response and any next steps. We will advise you of the expected response timeframe when acknowledging your complaint. There is no fee to raise a complaint.
If your concern relates to an account, you can ask for account information, tell us that you dispute it or nominate a representative. Sending an enquiry or complaint is not an admission that a debt is owed.
Independent information
External options depend on the nature of the matter and the relevant jurisdiction. These organisations are not partners or endorsers of ReceFin: